How much will it cost to ship my order?
Please note that the cost of shipping is not included in the listed prices of our items. (Unfortunately, Canada Post shipping information is not compatible with the automatic shipping calculator on our eCrater site). Thus, you will receive an additional PayPal Money Request for the shipping cost, shortly after placing your order.
Check out the 'Terms' section of our webstore, for more information on shipping rates, and to see a price guide for shipping to the United States. Or feel free to ask us for a shipping quote beforehand, and we'll gladly calculate the shipping total of your potential order for you. Just use the 'Ask seller a question' form (located on any item's description page) and be sure to include the names of all items in your order, and your location (state/province, zip/postal code, & country).
Where are you located?
Kawaii Imports is based in Canada. However, we do not have a physical store. We are an online establishment, excited to offer kawaii fans worldwide, the same super cute and hard-to-find items (especially from Japan) that we love ourselves!
What payment methods do you accept?
At Kawaii Imports, we accept PayPal as our method of payment. (PayPal payments via account balance or credit card only--no bank wires/e-checks). Orders are shipped to PayPal Confirmed addresses only.
I saw an item that I really wanted, but it's gone now. Is it sold out?
Unfortunately, yes. When an item that you saw previously, is no longer appearing on our storefront, that means that we have sold out of it. Try sending us a message using the 'Ask seller a question' form (located on any item's description page) and describe the item that you were looking for. We'll attempt to track it down for you through our suppliers--although there are no guarantees. It's worth a try though! We stock rare, limited editions of items, and in limited quantities, so if you see something you love, grab it while you can! In turn, we do update our stock with new items quite frequently, so check back often! You may find something else that'll catch your eye.
I tried to place an order, but PayPal won't accept my payment. Why?
Our system is automatically set up to accept PayPal payments to confirmed address only, by verified buyers. If your payment is being rejected, it is likely because the shipping address you want to use isn't confirmed, or because you haven't completed the PayPal verification process yet. Once you confirm your shipping address and become a verified PayPal buyer, you will be able to place your order.